FAQ
Q
What should I do if my device has dead pixels?
A
Please contact your authorized local dealer or email us at [email protected]. Our technical support team will provide assistance in resolving the issue.
Q
What should I do if my device consumes power unusually quickly?
A
First, ensure that your device is updated to the latest firmware version. Always switch it off completely after use, rather than leaving it in standby mode. If the problem continues under normal and reasonable conditions of use, please contact your local dealer or email us at [email protected].
Q
Will aiming the thermal imaging device at the sun result in damage to the unit?
A
Due to the extremely high temperature of the sun, direct exposure may cause severe damage to the sensor. Please note that such damage is excluded from the warranty coverage.
Q
How can I track the repair progress of my device?
A
Please contact your local dealer.
Q
Where can I buy accessories for my device?
A
Please contact your local dealer.
Q
What is the process for obtaining warranty service?
A
Warranty service can be obtained by contacting your local dealer, or email to [email protected].
Q
Is product registration required to obtain warranty coverage?
A
No registration is required. A warranty card is included with your new RIX product. The warranty period begins on the date of the original purchase. Please retain your proof of purchase.